Refund policy

2-Year Watch Movement Warranty

We stand behind the quality of our timepieces. Every watch purchased from us is covered by a 2-Year Warranty on the watch movement (machine) from the date of delivery.

What is Covered?

* Manufacturing defects in the watch movement.
* Internal mechanical or quartz movement malfunctions under normal usage.
* ⁠Colour fade issue is also covered in this warranty

What is Not Covered?

* Accidental damage, drops, impact, or misuse.
* Water damage caused by improper use or exceeding the watch’s water resistance.
* Scratches, dents, broken glass, worn straps, or cosmetic damage.
* Damage caused by unauthorized repairs or modifications.
* Normal wear and tear, battery replacement (unless caused by a manufacturing defect), and damage due to negligence.

If a movement-related issue is found to be covered under warranty, we will repair or replace the movement at our discretion.

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30-Day Return, Exchange & Replacement Policy

We offer a 30-day Return, Exchange, and Replacement policy from the date your order is delivered.

To be eligible:

* The watch must be unused and in its original condition.
* All original packaging, tags, accessories, and documents must be included.
* The product must not show signs of misuse, damage, or alteration.

Unboxing Video is Mandatory

To process any return, exchange, replacement, missing item, incorrect product, or damaged product claim, an uninterrupted unboxing video is mandatory.

The video must:

* Start before opening the sealed package.
* Clearly show the shipping label.
* Show the package being opened in one continuous recording without cuts or edits.
* Clearly display the contents and the condition of the product.

Claims submitted without a valid unboxing video may not be accepted.

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Return & Exchange Conditions

Returns, exchanges, or replacements may be approved if:

* You receive a damaged product.
* You receive the wrong product.
* The product has a manufacturing defect.
* The watch movement develops a genuine manufacturing issue within the applicable policy period.

Products that have been used, physically damaged, altered, or mishandled are not eligible.

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Refund Process

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

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For any warranty, return, exchange, or replacement requests, please contact our customer support with your order number and supporting photos/videos. Our team will assist you as quickly as possible.